TERMS + REFUND POLICY.

These terms apply to every service, product and session you buy from Mike Builds Brands, LLC ("Mike Builds Brands," "we," "us"). By paying a deposit, placing an order or booking a session, you agree to them.

1. SERVICES AND QUOTES. Every project starts with a written scope (package description, proposal, invoice or questionnaire). Work outside that scope is quoted separately before we start it. Package prices on this site are starting prices and may change before you buy.

2. PAYMENT. Packages are paid in full or with a deposit at checkout, as shown on the invoice. Remaining balances are due before final files are delivered or a website is launched. Retainers are billed monthly in advance. Late balances may pause work.

3. YOUR PART. Timelines start once we receive your completed questionnaire, logo, photos, copy and logins. If a project waits on you for more than 30 days, we may close it and any unused time is forfeited. You confirm you have the rights to everything you send us.

4. REVISIONS. Each package includes the revisions listed in its description. Extra revisions or new requests are billed at our current hourly rate, quoted before we begin.

5. REFUND POLICY. Design services are custom work, so they are non-refundable once work has started. This includes websites, landing pages, logos, branding, graphic design, print design and retainer work. Deposits are non-refundable. Digital products (ebooks, guides, lists) are non-refundable once delivered or downloaded. Printed items are reprinted at no cost only if there is a printing error and you tell us within 7 days of delivery. Consults, coaching and AI training sessions can be rescheduled with at least 24 hours' notice; missed sessions are not refunded. Retainers can be cancelled with 30 days' written notice; the current billing period is not refunded. If we cancel a project before work begins, you receive a full refund.

6. OWNERSHIP. Once your balance is paid in full, you own the final approved deliverables made for you. Drafts, unused concepts, templates, stock assets, fonts and third-party plugins stay with their owners and follow their own licenses. We may show finished work in our portfolio and on social media unless you ask us in writing not to.

7. THIRD-PARTY PLATFORMS. Hosting, domains, Wix or Shopify plans, apps, ad spend, printing and shipping are paid by you directly unless your invoice says otherwise. We are not responsible for outages, policy changes or price changes by those platforms.

8. RESULTS AND LIABILITY. Marketing, SEO and advertising results depend on many things outside our control, so we do not guarantee specific rankings, sales or followers. Our total liability for any claim is limited to the amount you paid us for the service involved.

9. CHANGES AND GOVERNING LAW. We may update these terms; the version posted here on the date you buy applies to your purchase. These terms are governed by the laws of the State of Texas.

10. QUESTIONS. Email mike@mikebuildsbrands.com or call (866) 565-5218.